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Aged Care Guide - Advocacy and Complaint Resolution

Advocacy services are available to help older people and people with a disability understand and exercise their rights. The services are generally free of charge and information, advice, support and representation can be provided on a confidential basis. Contact details are as follows:

NSW - The Aged-Care Rights Service: (02) 9281 3600 or 1800 424 079
VIC - Residential Care Rights: (03) 9602 3066 or 1800 133 312
QLD - Aged & Disability Advocacy Australia (ADA Australia): (07) 3637 6000 or 1800 700 600
WA - Advocare: (08) 9479 7566 or 1800 655 566
SA - Aged Rights Advocacy Service: (08) 8232 5377 or 1800 802 030
TAS - Advocacy Tasmania Inc: (03) 6224 2240 or 1800 005 131
NT - Darwin Community Legal Service: (08) 8982 1111 or 1800 812 953
NT - CatholicCareNT: (08) 8958 2400 or 1800 354 550
ACT - Disability, Aged and Carers Advocacy Service: (02) 6242 5060

The Aged Care Complaints Scheme is a free service for people to raise their concerns about the quality of aged care services (including the quality of care, choice of activities, personal care, catering, communication and the physical environment) that are subsidised by the Australian Government.

The scheme covers residential aged care, as well as Home Care Packages.

Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities. Complaints can be kept confidential or anonymous.

The Aged Care Complaints Commissioner provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.

More Information?

Please see the following pages of this Aged Care Guide for further information:

  1. Overview

  2. Eligibility and Assessment

  3. Fees and Charges

  4. Accreditation Standards and Compliance

  5. Resident Rights and Responsibilities

  6. Residential Respite Care

  7. Advocacy and Complaint Resolution

Queensland Northern Territory Western Australia South Australia Tasmania Victoria Australian Capital Territory New South Wales